Substrate data Services

Salesforce Architecture

We design, improve and support Salesforce solutions for organisations with complex processes, integrations and delivery requirements.

Our work covers solution architecture, implementation, automation, custom development and technical assurance across products including Sales Cloud, Service Cloud, Experience Cloud and Education Cloud.

We also work with Salesforce Flow, Apex, Lightning Web Components, Agentforce, and a range of connected platforms, helping clients build systems that are secure, maintainable, and practical for the people who use them.

AI & Intelligent Automation

We help organisations explore and apply AI in ways that solve real operational problems rather than simply adding another layer of technology.

This includes AI-assisted workflows, enterprise agents, Agentforce, knowledge retrieval, process automation and the integration of large language models with existing systems.

Our approach focuses on governance, data access, security, human oversight, and measurable value, ensuring that AI solutions are introduced responsibly and operate effectively in real business environments.

Integration, Data & Delivery

Modern organisations depend on multiple platforms working together. We design and deliver integrations between Salesforce, payment systems, event platforms, databases, APIs and external services.

We also support data migration, process redesign, technical reviews and delivery recovery for projects that have become difficult to manage or extend.

The objective is to create reliable systems, clear data flows and sensible architecture that supports future change without unnecessary complexity.